The functions of Directorate of CPC as per PCPA 2005 are as under:

  • To deal with Administrative, Financial and legal matters of Directorate of Consumer Protection Council/District Consumer Protection Councils (DCPCs)/District Consumer Courts (DCCs)
  • To raise awareness among the consumers through electronic and print media, etc
  • To visit the Public and Private Organizations, Educational Institutions, Chambers of Commerce and Industries, NGOs etc. for awareness about the system
  • To provide legal assistance/guidance to the general public for filing complaints before Authority/Consumer Court
  • To prepare development schemes
  • To propose amendments in PCPA, 2005 to make it more consumer’s friendly
  • To develop its own website (which has been developed)