Guidelines for Consumers

  • Check before purchase whether component parts, ingredients, quality, or date of manufacture and expiry are mentioned on the packaging of the product(s).
  • Insist about exhibition/displaying of rate list/price catalogue of product(s) at the prominent space of business place.
  • Always get receipt of product(s) purchased.
  • Insist about disclosure of the capabilities or qualifications of the provider of the service or the quality of the products that he intends to use for provision of the service.
  • Return and refund policy of a seller shall be disclosed to the buyer clearly before the transaction is completed by means of a sign at the point of purchase.

Guidelines For Consumers For Filing Complaints / Claims

Before Authority / DC

  • Any person may file a complaint for violation of provision of following Sections of the Act before the Authority (DCO) who, on being satisfied that such is the case, fine the violator that may extend to Rs. 50,000/- (Rupees fifty thousand only):-
  • Section- 11: Duty of disclosure regarding Products,
  • Section- 16: Duty of disclosure regarding Services,
  • Section- 18: Prices to be exhibited at the business place! and
  • Section- 19: Receipt to be issued to the purchaser.

Note:    No legal notice is required for filing complaints before Authority.

Before Consumer Court

  • The Consumer may also file case / claim before Consumer Court which is headed by the District & Session Judge / Additional District & Session Judge. The violator may be punished by the Court, with imprisonment which may extend to two years or with fine which may extend to Rs.100, 000/- (Rupees one lac only) or with both in addition to damages or compensation as may be determined by the Court.
  • The way to file case / claim before Consumer Court is as under:-
    • Serve a fifteen (15) days legal notice on plain paper, to the provider of defective product(s) or faulty service(s), as the case may be, stating therein that he / she / they will redress the damage suffered by him / her / them and consequently pay damages to the consumer within fifteen days of receipt of legal notice, otherwise the consumer may file a claim for redressal of his / her / their grievance before Consumer Court.
    • Legal notice should be served, to the manufacturers / sellers of product(s) and to the service provider, in case of provision of service, especially through registered post / mail, along-with acknowledgement
    • If matter is not resolved through legal notice, then consumer may file a case / claim on plain paper for redressal of his / her / their grievance before the Consumer Court within subsequent fifteen days.
    • Case / claim may be filed by the consumer himself / herself / themself or through a Lawyer.
    • No Court fee is required for filing claim before Consumer Court.