1. Who is Consumer?
“Consumer” means a person or entity who–
(i) Buys or obtains on lease any product for a consideration and includes any user of such product but does not include a person who obtains any product for resale or for any commercial purpose; or
(ii) hires any services for a consideration and includes any beneficiary of such services;

2. What are Consumer’s rights?
According to the UN Guidelines on Consumer Protection (1985), a consumer has eight basic rights
Right to Basic Needs
Right to Safety
Right to be informed
Right to Choose
Right to
Representation/ be Heard
Right to Redress
Right to Consumer Education
Right to Healthy Environment

3. How Consumer’s rights can be protected?
Only enactment and enforcement of the law by the government does not serve.
It always requires enthusiastic response from the citizen’s side.
The consumers should register their complaints in the Consumer Courts or before Authority, as the case may be, to mark the power of consumers and to protect their rights.

4. Which remedies are available?

5. To whom complaint to be made?

6. What is the procedure of filing a complaint?

7. Which Forums are available to approach in case of breach of Consumer rights?
Complaints in this regard can be made in Consumer Courts or before Authority, as the case may be.

8. What is the role of Consumer Councils?

9. What is the procedure to get damages?
A claim for damages arising out of contravention of any provisions of Punjab Consumer Protection Act, 2005 shall be filed before a Consumer Court set up under this Act.

10. What damages means?
“Damage” means all damage caused by a product or service including damage to the product itself and economic loss arising from a deficiency in or loss of use of the product or service.

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